Thank you for attending our Airbnb Presentation WORKSHOP – “Welcome Kit” Session of “Creating the Ultimate Guest Experience.” If you require more assistance, we are available to coach you to greater personal success for one on one consultation.
More on our Consulting Services here.
Pricing Plans are Here.
Welcome Letter
Reiterate what you have on your listing:
- Welcome and General Intro to Your Home
- Internet: WiFi Name and Password
- Household Information:
Plumbing Issues, Heat, AC, Trash, Laundry, Specific Maintenance Issues, etc. - House Rules
- Departure Instructions
- Thank You
- Name and Number + Backup Contact
Welcome Kit
- WATER!
- Ginger Ale or Club Soda (Artificial Color/Flavor Free)
- Product Samples: Shampoo, Soap, Conditioner, Mouthwash, Laundry Detergent, Vitamin Pack, Manicure Kit, Sewing Kit,
- Extra Treats: Fine Chocolate, Organic Coffee, Organic Teas, Variety of Sweeteners (Raw Sugar, Agave, Stevia, Monkfruit, Xlitol)
- Condiments: Salt, Pepper, Basic Spices, Hot Sauce, Tamari/Soy Sauce
- Snack Packs: Nuts, Seeds, Fruit Leather, Crackers, Nutrition Bars
(*Keep these NATURAL and SIMPLE – NO ARTIFICIAL ADDITIVES, flavors and colors!!!)
Guest Services Book – BINDER 1
The items in bold are the ones that should be in everyone’s Guest Service Book.
- Table of Contents
- Helpful Numbers (Backup Contacts, Special Services, Utilities)
- Fire Instructions (Have a professional property map made with exit routes and fire extinguisher locations)
- Airport Map
- ATM and Banks (Include the Major Banks and also a local Credit Union)
- Attractions (List Your top 5 favorite things to do)
- Best Free Ride
- Best Shooting Gallery
- Best Neon Sign
- Best Historic Attraction
- Best Dessert
- Bars & Cocktail Lounges
- Tiki Bar
- Dance Bar
- High End Cocktails
- Other Special Vibe
- Bus Service (include a bus map)
- Car Repair
- Casinos
- Coffee and Tea (Good Local Barista)
- Florist
- Golf Courses
- Hair Dresser and Barber
- Health Clubs
- Housekeeping
(Unless you offer maid service, let your guests know where glass cleaner, extra TP and PT, brooms and dustpans, etc. are located in your home.) - Juice Bars
- LIVE Entertainment
- Markets (Include the closest late night or 24 hour market)
- Massage and Chiropractor
- Monorails
- Neighborhood Map
- Newspaper
- Pets
- Pharmacy
- Radio Stations
- Restaurants
(We include a special section for Vegan & Veggie Friendly places)
(We also have a separate list of unique places to eat – not just for the food) - Shopping
- Spas
- Taxi & Shuttle Services
- TV Channel Line-up
- Theaters
- Tours
- UNLV (Your Local University)
- Wireless Internet Info
- Worship (Include ALL Denominations)
Things to Do – BINDER 2
Buy Plastic Sleeves to keep it neat and tidy!
- Maps (local, walking tours, bus, AND greater statewide area)
- Menus (pizza or other food delivery options)
- Attractions (go to various hotel lobbies for cool brochures)